Frequently Asked Questions
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Is shipping available internationally?
Yes! Shipping is available globally excluding the following nations:
- Afghanistan
- Belarus
- Brunei Darussalam
- Cuba
- Gaza Strip
- Lebanon
- Myanmar
- Niue
- Russian Federation
- Syrian Arab Republic
- Ukraine
- Yemen
Are trade-ins or returns allowed?
No, we do not accept returns or trade-ins except under very certain circumstances. If you require a return, send us an email.
ALL SALES ARE FINAL.
What socials does Hakusho have?
We have an Instagram page, @hakusho.love, and a Discord server!
How can I get in contact with support?
You may email us at underwayms.jp@gmail.com or you may use our in-site staff contact form!
About us!
Hey, everyone! Most of you know me by Jun or Shinano and I just want to thank you for your support through the development of the brand! Hakusho initially started as "Underway" and was a small freelance start-up for photography and graphic design, started by three people. Hakusho was started in April of 2024 by me(@beastofyuri) with the help of my co-founders and close friends Galop (@galop.ip) and Tico! Hakusho shifted it's focus to clothing and other accessories in August of the same year, in preparation for our first drop, Dreamer's Club.
I started Underway because I found it difficult to find quality merchandise of games and characters I enjoy, not only that, but also to express myself in other ways than with words. Hakusho, in Japanese, means "White Paper", Hakusho as a concept symbolizes not only my but anyone's creative motives and artistic values.
On a more solemn notice, not long prior to me writing this, Tico had passed away. Tico was a very close friend of mine, he was a brother to me and a primary part of the brand. In his memory, Underway was renamed to Hakusho. Rest in peace, Tico.
I also want to ask all of you to go support Galop's own projects as he's the primary reason that Hakusho exists. If not for him encouraging me to do something with my ideas, none of this could've happened.